Your customers could be expected to complete up to five surveys on their movers' performance. The Department of Defense believes this feedback is key in keeping them informed of whether moving companies are doing a good job or not. This feedback is designed to assist DOD to identify companies that are not providing quality service -- which may result in their removal from the program. Learn from experienced movers how to navigate this process and retain these key customers. 

Speakers

Brandon Day
Brandon Day
Chief Executive Officer, Daycos
Moderator

Brandon Day is CEO of Daycos, a technology-enabled outsourcing company that handles billing, collections, and payment on behalf of moving companies.

Oded Carmi
Oded Carmi
President, DN Van Lines
Speaker

Oded Carmi is the President of DN Van Lines, a nationwide moving and storage company headquartered in the Commonwealth of Massachusetts with locations in Virginia and Florida.

Michael Wilson
Michael Wilson
President, National Forwarding Company
Speaker

A graduate of Iowa State University majoring in Accounting, Michael started his NFC career in January of 2007 as a Biller. In June of 2008, he was promoted to Billing Manager, overseeing all invoicing and collections.

Jamie McDaniel
Jamie McDaniel
Chief Operating Officer, SGS Move Managment
Speaker

Jamie McDaniel has extensive experience in the transportation industry, having worked in various managerial and leadership roles.